YOUR TASKS

Key responsibilities:

• Act as a first point of contact for hardware and software issues, mainly in 1st and 2nd level support, via remote support or on site
• Support troubleshooting and assist in resolving IT issues under guidance from senior colleagues
• Help monitor and maintain IT systems in a Microsoft client environment
• Assist in IT projects such as software rollouts, hardware setup, and migrations
• Contribute to documentation and user guides, and support basic user training sessions
• Collaborate with IT colleagues across different locations

YOUR PROFILE

• Completed training in IT, currently studying IT, or first experience in IT support
• Basic knowledge of Windows, Office 365, and common office applications
• Understanding of basic IT concepts (hardware, software, networks)
• Strong willingness to learn and develop new skills
• Customer-oriented mindset and structured way of working
• Willingness to travel if needed
• High level of English (written and spoken)

YOUR ADVANTAGES

To ensure your work-life balance, we offer the option of mobile working

We promote your professional and personal development through individual training and further education at the Drees & Sommer Academy

We support your health with a bonus for sports enthusiasts. We offer the possibility of subscribing to a private health insurance policy

Employees benefit from tax advantages related to their commuting expenses for the office

Fiscal advantages for employees expenses in meal costs during worktime. Employee referral program with attractive bonus scheme

Supporting career and family by receiving tax benefits for kindergarten expenses