Outlook negative for my department: opiniones de empleados con el puesto de Customer Care Specialist en Roche

3,0
28 ene 2014
Recomendar
Aprobación del CEO
Perspectiva de la empresa

Ventajas

Supervisors/coworkers competent and friendly. Training program is excellent. Pay is fairly good for call center work. High level of satisfaction helping people in need. Cross-training opportunities

Desventajas

High call volume, upset customers, need to make excuses to customers on every call for hold time, repetitive, layoffs created stressfull work environment.

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5,0
7 jul 2026
Recomendar
Aprobación del CEO
Perspectiva de la empresa

Ventajas

Great company with great benefits and opportunities

Desventajas

There are no cons worth mentioning.

3,0
7 jul 2026
Recomendar
Aprobación del CEO
Perspectiva de la empresa

Ventajas

The benefits are great and the pay is better than most.

Desventajas

They care more about forcing efficiency measures than solving root problems. They want to enact "morale boost" events but refuse to ask why we were unhappy. This year they decided to devalue our pay and our efforts by giving everyone a static 2% raise

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