At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation.

We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do.

Job Description

The Fraud Support Analyst provides operational and analytical support to fraud strategy, with a primary focus on system testing and issue resolution in partnership with vendors. This role is responsible for performing system testing and analysis, executing procedures and controls on owned systems, and ensuring all activities align with documented standards and established processes. Acting as the primary point of contact for system-related issues, the analyst monitors, tracks, and coordinates resolution efforts with internal stakeholders and external vendors. The role partners closely with stakeholders, team members, and management to resolve issues, improve processes, maintain strong operational controls, communicate system status, performance, and risks to support the bank’s fraud risk capabilities.

Key Responsibilities

• Perform system testing and analysis to support fraud platforms and ensure functionality aligns with documented requirements, approved standards and regulatory expectations.
• Execute and monitor operational procedures and controls on assigned systems to ensure compliance, accuracy, and audit readiness.
• Serve as the primary point of contact for system-related issues, including identification, tracking, escalation, and resolution.
• Partner with internal stakeholders and external vendors to coordinate issue resolution, communicate impacts, and drive timely outcomes.
• Own vendor-related issues by tracking progress, and ensuring closure in accordance with established processes.
• Maintain accurate documentation for system changes, testing, issue resolution, and operational procedures.
• Act as a liaison between stakeholders, team members, and management to communicate system status, performance, risks, and issues.
• Support initiatives to improve processes, strengthen operational controls, and enhance the bank’s fraud risk capabilities.
• Participate in cross-functional meetings and working sessions to ensure alignment, transparency, and continuous improvement.

Basic Qualifications

• Bachelor’s or equivalent work experience

• Three to five years of related experience, this includes testing experience

• Ability to manage multiple tasks/projects and deadlines simultaneously

• Ability to work as part of a project team

• Proficient computer skills, especially Microsoft Office applications and data analysis software

This role is designated as U.S. home-based remote.

working hours: 2pm-10pm

Accessibility

We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support.

Total Rewards

U.S. Bank is committed to fair, equitable, and transparent compensation practices in line with local regulatory and legal requirements. Our total rewards approach is designed to attract, retain, and support top talent while ensuring equal pay for work of equal value.

We offer a market-competitive compensation package that includes:

• Clearly defined salary ranges aligned with industry benchmarks and internal equity standards.

• Performance-based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company performance.

• Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness).

• Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria.

• Employee recognition programs that celebrate achievements and milestones for all.

We regularly review our compensation and benefits to ensure they remain competitive, inclusive, and responsive to employee needs and market trends. Further details of the compensation package will be provided upon application.

We encourage candidates to explore the full value of our offer, including monetary and non-monetary benefits, at Employee benefits and development | U.S. Bank | Elavon.

Closing Date

Posting may be closed earlier due to high volume of applicants.

We aim to provide timely updates throughout the process and encourage early applications to ensure consideration.