Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills,……
Conduct IT Audits: Plan and execute audits of IT systems, applications, and processes to assess compliance with applicable regulations and frameworks (ISO 27001……
In relation to the period of conservation of your personal data, these will be eliminated after three months of inactivity in compliance with the GDPR and……
In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient……
You will be part of our Tech and Product organisation, working closely with Engineering, Product Management, and our customer-facing teams (Customer Success,……
A formal education and subsequent University Bachelor or Master’s degree in Mechanical Engineering are nice to have, but we are most interested in your total……
As a Technical Services Operations Specialist based in BVI’s Sant Cugat Service and Experience Hub, you will play a critical operational role in enabling global……
You will not be expected to be an expert in everything, but you will be expected to learn fast, take ownership, and move things forward with limited structure.…
As a Platform Engineering Consultant, you will work closely with customers to gain an understanding of our customers' infrastructure with a particular focus on……
As a Senior Software Engineer, you will design, build, and maintain scalable web applications while collaborating with cross-functional teams to deliver high-……
Maintaining current certifications in visual testing (VT), penetrant testing (PT) and ultrasonic testing (UT) are pre-requisites whilst eddy current testing (ET……
The Service for Geospatial, Information and Telecommunications Technologies (SGITT) at the UNGSC provides a critical role as the as the resilient operational……
️ Comprehensive Insurance Coverage: You’ll be covered by our collective insurance plans in Spain – life, accident, and travel assistance – so you can feel……
Manages the execution of a project stream (or a simple project), develops a plan to approach client’s needs, and leverages business experience and acumen in……
You’ll also be in charge for leading and developing projects to improve and optimize our processes, using the methodology Six Sigma with the collaboration of……
Represents the team in cross-functional engagements with business, engineering, and analytics stakeholders, providing technical leadership in AI solution design……
As Data Consultant you will be involved in all the aspects of our customer journey from pre-sales activities (to demonstrate the value of our product) to Veeva……
Double Degree in Law and Accounting & Finance, or Double Degree in Law and Business Administration. Supporting the client in the resolution of incidents and……
Write clean, maintainable code in multiple languages — Salesforce-native (Apex, LWC) but also Python for data pipelines, scripting, and AI/ML tooling, and……
You’ll work independently in the field, building trusted relationships with customers and delivering solutions that protect vital resources and improve……
College, university, or equivalent degree in a technical, commercial, marketing, sales, or related discipline, or an acceptable combination of education and……
Partner closely with Quality and IT Security teams to ensure all applications, integrations, and AI-enabled workflows comply with regulatory requirements……
For outsourced studies, supports GSD and/or GSAD in management of the CRO Project Manager to ensure study delivery according to agreed timelines, budget and……
2-year degree from an accredited university in Building and Construction, Engineering, Mechanics, or related major; 1 year experience in the engineering and……
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Company Overview
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.
Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.
Job Overview
Estamos buscando un Especialista Asociado en Soporte Técnico entusiasta y orientado al servicio para unirse a nuestra organización de soporte a usuarios finales. Este rol es ideal para personas que desean construir experiencia fundamental en operaciones de TI y soporte técnico en un entorno de ritmo rápido.
El candidato exitoso ayudará a los empleados con problemas tecnológicos diarios, proporcionará soporte al cliente de manera oportuna y obtendrá exposición a una amplia gama de tecnologías empresariales y procesos de soporte. Valoramos la curiosidad, la adaptabilidad, el profesionalismo y un fuerte deseo de desarrollar habilidades técnicas.
Cómo Harás un Impacto
Responder a solicitudes de soporte de usuarios a través de sistemas de tickets, plataformas de chat, correo electrónico, soporte presencial y canales virtuales.
Solucionar problemas comunes relacionados con hardware, software y acceso para los usuarios finales.
Brindar soporte para laptops, sistemas de escritorio, impresoras, dispositivos móviles y herramientas de colaboración.
Ayudar con el acceso a cuentas, restablecimiento de contraseñas, conectividad VPN y tareas básicas de configuración del sistema.
Apoyar a usuarios en múltiples sistemas operativos, incluyendo Windows, macOS y ChromeOS.
Ayudar en el despliegue y mantenimiento de dispositivos móviles como iPhones, teléfonos Android y tablets.
Realizar diagnósticos iniciales de incidentes y escalar problemas no resueltos o avanzados a equipos de soporte de nivel superior.
Documentar las actividades de resolución de problemas y seguir los procedimientos operativos establecidos y estándares de servicio.
Asistir en la configuración de estaciones de trabajo, actividades de incorporación y preparación de equipos cuando se requiera.
Participar en oportunidades de aprendizaje continuo para ampliar capacidades técnicas y de soporte al cliente.
Qué Necesitarás para Tener Éxito
Fuertes habilidades interpersonales, de comunicación y servicio al cliente.
Interés en tecnología de la información, solución técnica de problemas y soporte a usuarios finales.
Capacidad para trabajar de manera colaborativa en un entorno orientado al trabajo en equipo.
Comodidad para aprender nuevas tecnologías, herramientas y procesos.
Ser organizado, confiable y capaz de manejar múltiples solicitudes de soporte de manera efectiva.
Experiencia previa en roles de TI orientados al cliente es útil pero no obligatoria.
Exposición a entornos de soporte empresarial o operaciones de mesa de ayuda.
Familiaridad con ServiceNow o plataformas similares de gestión de tickets.
Conocimiento básico de conceptos de redes como conectividad inalámbrica y soluciones de acceso remoto.
Experiencia en el uso o soporte de dispositivos móviles y tecnologías modernas de trabajo.
Qué Ofrecemos
Oportunidad para iniciar y desarrollar una carrera en soporte y operaciones de TI.
Ambiente colaborativo con mentoría de profesionales técnicos experimentados.
Experiencia práctica apoyando tecnologías empresariales y entornos de usuarios finales.
Oportunidades de desarrollo profesional, capacitación y potencial de crecimiento interno.
We are seeking an enthusiastic and service-oriented Associate Technical Support Specialist to join our end-user support organization. This role is ideal for individuals looking to build foundational experience in IT operations and technical support within a fast-paced environment.
The successful candidate will assist employees with day-to-day technology issues, provide timely customer support, and gain exposure to a wide range of enterprise technologies and support processes. We value curiosity, adaptability, professionalism, and a strong desire to develop technical skills.
How You Will Make an Impact
Respond to user support requests through ticketing systems, chat platforms, email, walk up and virtual support channels.
Troubleshoot common hardware, software, and access-related issues for end users.
Provide support for laptops, desktop systems, printers, mobile devices, and collaboration tools.
Assist with account access, password resets, VPN connectivity, and basic system configuration tasks.
Support users across multiple operating systems including Windows, macOS, and ChromeOS.
Help deploy and maintain mobile devices including iPhones, Android phones, and tablets.
Perform initial diagnosis of incidents and escalate unresolved or advanced issues to higher-level support teams.
Document troubleshooting activities and follow established operational procedures and service standards.
Assist with workstation setup, onboarding activities, and equipment preparation when required.
Participate in ongoing learning opportunities to expand technical and customer support capabilities.
What You Will Need to Succeed
Strong interpersonal, communication, and customer service skills.
Interest in information technology, technical troubleshooting, and end-user support.
Ability to work collaboratively in a team-oriented environment.
Comfortable learning new technologies, tools, and processes.
Organized, dependable, and able to manage multiple support requests effectively.
Prior experience in customer-facing IT roles is helpful but not required.
Exposure to enterprise support environments or help desk operations.
Familiarity with ServiceNow or similar ticket management platforms.
Basic understanding of networking concepts such as wireless connectivity and remote access solutions.
Experience using or supporting mobile devices and modern workplace technologies.
What We Offer
Opportunity to launch and grow a career in IT support and operations.
Collaborative environment with mentorship from experienced technical professionals.
Hands-on experience supporting enterprise technologies and end-user environments.
Career development opportunities, training, and internal growth potential.
Compensation
Estimated Pay Range:
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.
Our Commitment to Diversity & Inclusion
At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.
Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.