EF- English Live Customer Service Team is looking for an enthusiastic person with a high level of Spanish to join our European team in Barcelona's office.

As a Junior Customer Success Agent you will be responsible for providing customer support and guidance in our online English courses.

Your responsibilities will include, but not be limited to:

• Organize and host engaging onboarding webinars for new EF English Live students, providing a clear introduction to the platform’s features and available resources

• Ensure that the customer delivers on his payment schedule.

• Find solutions with students to proactively avoid cancelations.

• Be our students’ point of contact should they require support via our omnichannel solutions (video calls, audio calls, chat, emails, etc). to ensure they have a great experience with EF English live.

• Be the customer facing embodiment of our EF EnglishLive brand promise to help students “Learn English. Finally.”

• Investigate and escalate potential technical or teachers related issues to our central teams and liaise with them for resolution.
  

Requirements:

• The candidate must be already based in Barcelona.
• 1 - 2 years experience in Customer Service minimum.
• An advanced/native level of Spanish.
• A minimum of a speaking B2 level of English.
• Customer-focused approach. and target-driven attitude .
• Ability to communicate effectively and concisely to customers.

• Cultural awareness and ability to work within a team.
  

Benefits and fun stuff:

• Fixed salary + commission plan.
• Flexible working: 2 days at the office, 3 from home.
• 28-day holidays/year.
• Flexible Remuneration Plan: Private medical insurance, child care voucher, restaurant tickets.
• UrbanSports discounts.
• Internal Career Path and opportunities internationally.
• Work in a multinational office.
• Work with passionate and enthusiastic people.