Only if you are desperate: opiniones de empleados con el puesto de Senior Customer Care Executive en Booking.com

1,0
29 nov 2014
Recomendar
Aprobación del CEO
Perspectiva de la empresa

Ventajas

Quite frankly, the only pro is that they will hire almost anybody, so if you have just landed to the Netherlands and you absolutely need to find a job, they will provide one for you, albeit with the lowest salary available in the country.

Desventajas

The salary is extremely low, the management is extremely lame. The only way to make a career to make facebook friends with the management which, in turn, suffers by an absolute lack of preparation whatsoever. The environment is extremely stressful, they try to squeeze every possible drop of life from you without providing the necessary tools. There is no investment on the customer care department, there is no training, they do not improve your knowledge in any way. There are a lot of actual and former employees with legal issues with the company, even when you finally earn (by law, after the 3rd renewal) a permanent contract, they do not hesitate to fire you or to put you in the condition to resign, which is of course illegal. Proof of it is the number of legal actions that Booking.com lost against former employees in the last years, and counting. Furthermore, working here doesn't improve your CV, everybody in the Netherlands knows that this company does not add anything to your previous experience. There is no way to stimulate your creativity, actually whenever you try to come out with something new you are pushed away by the laziest management I have ever seen. Everybody's level of incompetency is upsetting. I have been lucky enough to find another job, and I will not look back at them anymore.

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5,0
30 may 2026
Recomendar
Aprobación del CEO
Perspectiva de la empresa

Ventajas

Great, definitely recommend if looking for start up

Desventajas

No cons all pros only

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Respuesta de Booking.com
1d
Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
5,0
30 dic 2025
Empleado anónimo
Recomendar
Aprobación del CEO
Perspectiva de la empresa

Ventajas

After three months at Booking.com as an Account Manager, my experience has been very positive so far. The onboarding process is structured, and expectations are clearly set for new hires. The role is intellectually stimulating and offers strong exposure to the travel industry, commercial decision-making, and performance-driven work. I’ve felt supported by my peers and managers, with regular feedback, clear incentives, and encouragement to grow. The team environment is collaborative, and there is a genuine focus on learning, data-driven thinking, and ownership of your portfolio. For someone looking to build or accelerate a commercial career, it’s an exciting place to be.

Desventajas

As a new hire, it’s clear that this is a fast-paced and demanding environment. The learning curve is steep, and there is a lot of information, tools, and processes to absorb in a short amount of time. Priorities can move quickly, which may feel overwhelming at first. Because I am still early in my journey, some longer-term aspects of the role — such as workload sustainability, career progression, and regional adaptability — are still unfolding. It’s a role that requires resilience, adaptability, and comfort with ambiguity, which may not suit everyone.

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