Trabaja en Booking.com | Glassdoor.es

Resumen de Booking.com

Ámsterdam (Países Bajos)
Más de 10 000 empleados
1996
Empresa privada (cotiza en bolsa)
Internet
De 2000 a 5000 millones (EUR) por año
Booking.com is one of the world’s largest e-commerce companies, and the number one destination to book any type of accommodation – from homes and apartments to hotels, resorts, tree houses and igloos. We create products that enable everyone to explore the ... Leer más

Objetivo: To empower people to experience the world.

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Booking.com – ¿Por qué trabajar con nosotros?


At Booking.com, our values guide us, both as individuals and as a company. They enable us to work efficiently, effectively and collaboratively. And do so on a truly global scale. While our business and our industry continue to change, our belief in our values remains constant.

We believe in the power of curiosity, experimentation and continuous learning

To create products that truly deliver the best customer experience, our tech team is constantly experimenting. Sometimes, this leads to failure, but that’s okay – it’s how we learn, refine and innovate.

We care more about reaching our success together than our individual goals

Individuals can do great things. However, ambitions as big as ours can’t be achieved by one person alone. That’s why we believe wholeheartedly in the power of collaboration, because together, we can accomplish anything.

We are humble, open and friendly, knowing our diversity gives us strength

Millions of people, all over the world, use our site every day. To support them, we need a workforce every bit as diverse as our customers. And ours is. We have over 150 different nationalities across 198 global offices. While unique in their own way, each employee shares a few things in common – they’re all open to new ideas, they welcome change and know there’s always room to grow.  


We embrace the opportunity to improve and understand that success starts with accountability and ownership

We know perfection is an unattainable goal. Yet we still strive for it. We constantly adapt and refine our products, our services, our processes. This is only possible when everyone in our team takes responsibility, owns their successes and learns from their failures.  

We thrive on change

Both technology and travel have evolved a lot since we began in 1996. By evolving with customer demands, we have grown across the globe. We don’t fear change. We welcome it. And look forward to the challenges and opportunities it brings.

At Booking.com, data drives our decisions. Technology is at our core. Experimentation is constant. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of that first night in a new place. The excitement of the next morning. The friends you make. The food you sample. The sights you see. The activities you try. And ensuring our customers enjoy all of this is a diverse community of over 17,000 employees, connected by a love of travel and a passion for creating the perfect customer experience.

Our tech department creates products designed to make our guests and partners’ lives easier. To remove friction for our users, we have removed barriers to innovation. We work in small, diverse teams, each capable of testing and implementing ideas at incredible speeds. With more than 1.5 million room nights booked a day, our scale is huge.

Our customer service department provides guests and partners with much needed support, in a language they understand - their own. We provide support in 43 languages. We solve problems, offer guidance and are a friendly, reassuring voice when things don’t go to plan.

Our partner services and finance departments support hotels and all sorts of other accommodation providers across the globe. We help guests experience more of the world by seeking out exciting new places to stay and create frictionless payment processes for all our customers.

Our people department looks after all of the above: sourcing talent, training them, supporting them and ensuring they can do their very best work everyday. We make sure every individual, no matter what team, has the resources they need to develop and find the ideal role.

 

At Booking.com, we believe both technology and travel can be powers for good in the world. Through our Booking Booster initiative, we support sustainable tourism startups, providing advice, mentoring and even investment. While our Booking Cares programme enables our employees across the globe to dedicate time (in business hours) to local causes.

 

We play an active role in important topics, such as gender diversity in tech, and try to lead by example. Our workforce is over 50% female, we created the Tech Playmaker Awards – which recognises women who are changing the tech landscape for the better – and have partnered with universities in the UK and Netherlands to open up more opportunities for young women to pursue advanced degrees in technology.
 
 
We also make sure our employees can feel at home, wherever in the world they work with us. Every office has groups, clubs and sports teams staff can join, meet people and find common interests. We offer language courses, partner old employees with new, and are give everyone the ability to share ideas, advice and, of course, their travel stories.
 
 
Every one of our interviews is a little different here at Booking.com. Then again, so are our recruiters, managers and candidates. There is no formula to follow to ensure a successful interview with us, but there are some tips that might help:
  1. Be yourself – we want to meet the real you, not just ‘interview you’.
  2. Come prepared – get to know our products, our values and our culture. How you fit with the last two is very important to us.
  3. Know the job – really make sure you understand everything the role entails.
  4. Know yourself – we’re not being philosophical. It’s important you can tell us all about your accomplishments, your impact and everything you’ve learned so far.
  5. Ask good questions – we like it when we’re made to think.

Our headquarters is in Amsterdam and we have several offices across the city. However, we’re a truly global company, with over 1.6 million accommodation partners in more than 125,000 destinations and millions of customers worldwides. We can’t support them all from one place. Instead, we have 198 offices globally, each with a culture and environment that’s distinctly Booking.com.


Europe, Middle East & Africa (EMEA)

Europe is our tech hub and home to our three award-winning customer service centres in London, Berlin and Amsterdam. We have several partner services offices in the Middle East, including Amman, Dubai and Saudi Arabia, while Tel Aviv is the site of our newest development centre. In Africa, we have offices from Marrakesh to Cape Town.


Americas

Our offices cover North, South and Central America. We have customer service centres in Bellevue, Toronto, Orlando and Grand Rapids. We have tech teams in Seattle. We even have an office in Honolulu. Guadalajara is one of several sites in Mexico. South of that, we have offices in Panama City, Santiago, Buenos Aires and Sao Paulo. And that’s just a few.


Asia Pacific (APAC)

The Asia Pacific region is vast, but we do our best to cover it. Singapore is our central hub. We have customer service centres in Bangkok, Seoul and Tokyo, and partner services offices in Kuala Lumpur, Siem Reap and Jakarta. Shanghai is home to our tech and marketing hub in China, where we have a number of other offices, including Guangzhou and Beijing. You’ll also find us in Mumbai, Sydney and Auckland.


Opiniones sobre Booking.com

  • «Customer service»

    StarStarStarStarStar
    • Conciliación de la vida laboral y personal
    • Cultura y valores
    • Proyección profesional
    • Remuneración y beneficios
    • Dirección ejecutiva
    Empleado actual - Customer Service Representative en Barcelona
    Empleado actual - Customer Service Representative en Barcelona
    Recomendable
    Perspectiva negativa
    Valoración positiva del Director general

    He trabajado a jornada completa en Booking.com (Menos de un año)

    Ventajas

    Booking benefits, good conciliation with the personal life

    Desventajas

    Average salary, difficult prospective in the company

Ver las 2.902 opiniones

Fotos de Booking.com

Foto de Booking.com de Collaboration is at our core - especially over coffee
Foto de Booking.com de Solution finding in Sloterdijk
Foto de Booking.com de Sharing ideas in Sloterdijk
Foto de Booking.com de Toronto CS office
Foto de Booking.com de Sloterdijk CS office
Foto de Booking.com de Shanghai CS office
Ver todas las fotosVer todo

Entrevistas de Booking.com

Experiencia

Experiencia
58%
19%
23%

Entrevista conseguida

Entrevista conseguida
75%
10%
8%
3
2
1
1

Dificultad

2,8
Normal

Dificultad

Difícil
Normal
Fácil
  1. Útil (3)  

    Entrevista para Customer Service Agent

    Empleado anónimo en Barcelona
    Oferta aceptada
    Experiencia positiva
    Entrevista difícil

    Solicitud

    Envié una solicitud electrónica. El proceso duró Más de 2 meses. Acudí a una entrevista en Booking.com (Barcelona) en noviembre de 2018.

    Entrevista

    Es un proceso largo que consiste en la aplicación electrónica en la web de Careers de Booking.com en la que se envía CV, Cover letter, datos personales, se pasa un test psicotécnico, se pasan varias pruebas de nivel tanto en la lengua para la que se va a trabajar como también en inglés y roleplay en inglés con Multiple Choice eligiendo entre varias respuestas la que parece "más adecuada" y "menos adecuada". La verdad, en mi caso, tuve que pasar por este proceso inicial más de 15 veces a lo largo de 5 años hasta lograr que me llamasen para una entrevista presencial. La entrevista presencial tiene 3 fases; explicación generales de las condiciones en grupo con algunas preguntas, test de inglés en un PC y entrevista personal con 2 reclutadores en la que se hace una evaluación telefónica.

    Preguntas de entrevista

    • ¿Cómo reaccionarías ante un cliente furioso que te está gritando en el teléfono porque es su Luna de Miel y tras llegar al hotel, el establecimiento es muy inferior a lo anunciado en la web?   Responder pregunta
Ver las 1.729 entrevistas

Premios y reconocimientos de Booking.com

  • Employer of the Year Award, ECCCSA, 2017
  • Europe's Leading Online Travel Agency, World Travel Awards, 2016
  • Europe's Leading Online Travel Agency, World Travel Awards, 2017
  • World's Leading Travel Booking App, World Travel Awards, 2017
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