My story is a bit different folks. Before I begin though, I have to say that while I was reading all your reviews here, I was hoping (yeah sorry) that I wouldn't end up writing one with bad news. Take your time to read this, it is honest, unbiased and helpful. I applied to the position of Account Manager - the initial phone screening was a normal 30 minute chat about goals, skills, experiences and ambitions. Three days later, I had my first video conference with my manager to-be. The interview went well. We spent the entire 60 minutes discussing previous experiences and how they are related to job specific tasks. Experiences related to unsatisfied customers, conflict resolution, working in a team, and any previous experience in the hospitality industry (know your jargon). A week later I got some good news and the company booked me a ticket to fly to the Netherlands for my face to face interview. I met with my manager to-be, the senior manager of that team and the area manager. The interview went great and it took one hour. We discussed OTA's in general, Booking's competitive landscape, the different services offered by Booking. I was also asked to prepare a presentation regarding hotels that are using the service and what recommendations I would give to improve their listing. The interview went very smooth. A week later I get some more good news and that I have made it to the final stage. The last interview consisted of a phone assessment with a third party where they pretend to be an accommodation partner. The phone conversation is 40 minutes long and during that time you are supposed to (as a KAM) identify the problem, establish rapport and gain commitment. During the assessment, the client asked me a question related to the policies of Booking.com. Whether as a KAM, I will be able to delete a false/untrue review about the establishment. Here you might be thinking that the answer is obviously no, though you still need to keep the client satisfied. Also, Booking.com do not make it absolutely clear whether or not they moderate reviews. They say that reviews are moderated for obscenities (a smearing campaign is also considered an obscenity). I did not say yes or no. I instead said that it would depend pending further investigation. I also focused on steering the conversation in a different direction and not losing focus of my objectives. Again, the conversation went very well. When this was over, I had to fill in a self assessment form and send it to Booking. Now here is the tricky part. After my assessment, I sent the recruiter handling my file an email saying that I am done and thanking her. I also added a concern related to the answer I provided the accommodation partner. I said that while I strive to maintain customer satisfaction, I will not break policy and always revert to conflict resolution techniques to solve any situation. 2 weeks later (and no I did not email them to check my status) I get a phone call. The feedback was positive. My recruiter said that the third party that had assessed me, sent a very positive report. Naturally when you hear the good news, you expect a good outcome. She then paused and said: ("...however, unfortunately I do not have good news..."). I did not get the job. The reasoning behind it was (and I'll put it in bullet points so that it is clear for you) . My 'manager-to be turned behavioral psychologist' felt that the follow-up email I had sent after my assessment showed that I lack confidence . Again, my manager-to be did not feel I could go far with her team as they deal with big stakeholders . Pleasing a customer is important, but not that important. Sometimes I should not please the customer I could swear that the recruiter relaying the news was not convinced. Background about me: I have a degree from an Ivy-league university and have worked for over 5 years in the GCC countries dealing with massive culturally sensitive stakeholders. I was successful in every role but decided to move to Europe for personal reasons. The news was jaw dropping. It feels weird to be screened and assessed in such a way. I mean it takes some doctors years to diagnose a psychological illness or phobia but it takes an account manager an email to see that I lack confidence (when I have the background to prove that I don't)? The positive: I am pretty sure it was bad luck or was being assessed by the wrong person. I would definitely check my confidence again because I was told to trust in the system, but the most logical reasoning would be that indeed there is a chunk of luck involved in getting any job and Booking.com's recruitment is just as flawed as anyone else. Hope this help. Knowledge is power.