Envié una solicitud electrónica. Acudí a una entrevista en Booking.com (Vilna) en feb 2019
Entrevista
Overall very good experience. We were brought as a group to a room where the recruiter gave information about the company and all the benefits and the role. We were paired in two, then we had to find out about the other person and introduce them to the group, after a short introduction we were given a tour in the company and we had to take an English language test which was not very difficult. Then we were called by one to the other room to answer some basic questions about your experience and skills and then there was a given task to go and sit by the phone, answer the call and solve the customer's issue over the phone. People were friendly and made you feel comfortable.
Preguntas de entrevista [1]
Pregunta 1
Give an example from your previous work experience of how great you work in a team
Acudí a una entrevista en Booking.com (Manchester, Inglaterra)
Entrevista
The process was lengthy and competitive. They ensure that you know what you are going into by sharing experiences. A great way to interview and set up potential employees for the future.
Envié una solicitud electrónica. Acudí a una entrevista en Booking.com (Tourcoing)
Entrevista
First contact
Interview with HR, background and motivation
Interview with Customer service manager
Language test, comprehension and spelling
Situational test where you are asked to simulate a call with an upset customer.
Preguntas de entrevista [1]
Pregunta 1
What would you do in case of an upset customer on the phone
The selection process started with an assessment which is supposed to give a chance to show your practical skills in this particular role. The idea is great but the assessment itself was confusing, there was not enough time to answer all the questions properly and many questions were not even that relevant to the role.
If you manage to pass, you move to the interview stage which is the interview with a recruiter. I had a pretty relaxed interview with a lovely recruiter who said I left a positive impression and she will present my candidature to the next stage (which is an interview with the manager). However, at the end of the same day I received a message that they will not be moving forward with my application with no further feedback. A couple of weeks later I saw the role being reposted again.
Preguntas de entrevista [1]
Pregunta 1
Mostly just asking about my career path and how my past experiences could be relevant to this role.