El proceso duró 4 semanas. Acudí a una entrevista en Booking.com en feb 2011
Entrevista
Interview comprised of a telephone interview followed by a 1:1 interview involving HR manager and Regional manager. Telephone interview was quite straight forward no trick questions seemed more a like a test on communcation skills.
1:1 was as expected more in-depth with a lot of scenario questions i.e. if you were faced with this issue how would you deal with it. Seemed important for them that you saw the business in the same light as they did. I would recommed you get as much background info on the culture of the company. e.g. flat line structure, open plan work space etc.
I received work back 9 days later to say I had not been selected. After contacting the HR manager to get a more concise explanation I was told that I was over qualified for that particular position and they would keep me on file for future post.
Preguntas de entrevista [1]
Pregunta 1
which is more important for the company a 5 star hotel or a 3 star hotel.
Acudí a una entrevista en Booking.com (Manchester, Inglaterra)
Entrevista
The process was lengthy and competitive. They ensure that you know what you are going into by sharing experiences. A great way to interview and set up potential employees for the future.
Envié una solicitud electrónica. Acudí a una entrevista en Booking.com (Tourcoing)
Entrevista
First contact
Interview with HR, background and motivation
Interview with Customer service manager
Language test, comprehension and spelling
Situational test where you are asked to simulate a call with an upset customer.
Preguntas de entrevista [1]
Pregunta 1
What would you do in case of an upset customer on the phone
The selection process started with an assessment which is supposed to give a chance to show your practical skills in this particular role. The idea is great but the assessment itself was confusing, there was not enough time to answer all the questions properly and many questions were not even that relevant to the role.
If you manage to pass, you move to the interview stage which is the interview with a recruiter. I had a pretty relaxed interview with a lovely recruiter who said I left a positive impression and she will present my candidature to the next stage (which is an interview with the manager). However, at the end of the same day I received a message that they will not be moving forward with my application with no further feedback. A couple of weeks later I saw the role being reposted again.
Preguntas de entrevista [1]
Pregunta 1
Mostly just asking about my career path and how my past experiences could be relevant to this role.