We are looking for a Cloud Operations Analyst to join our team in Madrid, playing a key role in the day‑to‑day operation of multi‑cloud environments (Azure, AWS, and GCP), ensuring platform stability, compliance with security standards, and service continuity.

Candidates must reside in Spain and have a valid work permit for Spain.

Main functions:

• Continuous monitoring of cloud platform health and proactive management of alerts and events across Azure, AWS, and GCP environments.
• Management and resolution of L1/L2 incidents within agreed SLAs, performing initial diagnosis and escalating to L3 or Platform Engineering teams when required.
• Execution of standard changes, recurring operational tasks, and scheduled maintenance activities in line with approved procedures.
• Operational support for business continuity and disaster recovery activities, including the collection and documentation of RTO and RPO evidence.

Responsibilities:

• Operate and administer multi‑cloud landing zones, ensuring alignment with approved baselines and preventing configuration drift.
• Perform workload maintenance tasks, including patching and updates in accordance with security advisories.
• Log and maintain operational information in ServiceNow (incidents, changes, problems, configuration items, and known errors).
• Contribute to the quality and ongoing accuracy of the CMDB, ensuring configuration data consistency.
• Work with cloud monitoring tools such as Azure Monitor, CloudWatch, or equivalent platforms for event and incident analysis.
• Apply and validate security concepts such as patch compliance, access controls, and configuration standards.
• Consume infrastructure as code at an operational level (Terraform, Ansible), without the need to develop modules.

Requirements and technical skills:

• Hands‑on experience with at least one hyperscaler, with Azure as the preferred environment; knowledge of AWS and GCP is a plus.
• Solid understanding of ITSM processes: incident, change, problem, and configuration management.
• Experience using ServiceNow for ticketing, CMDB, and reporting.
• Basic knowledge of infrastructure as code and automation concepts.
• Strong operational mindset, service orientation, and ability to work in critical environments.
• Cloud Operations Analyst based in Madrid, with 24x7 availability and an on‑site working model.