Solicité el puesto en persona. El proceso duró 5 días. Acudí a una entrevista en eBay (Draper, UT) en sept 2015
Entrevista
Phone interview followed by a face to face interview during the same week. Typical interview at a place of business. Stark room with two interviewers. Sat at a table across from them.
The process began with a brief initial phone screening to discuss my background and availability. This was followed by a more formal virtual interview with the hiring manager. We discussed specific customer service scenarios, conflict resolution strategies, and how to maintain high satisfaction ratings while working in a fast-paced environment. The conversation was professional and focused heavily on interpersonal skills and problem-solving abilities.
Preguntas de entrevista [1]
Pregunta 1
Tell me about a time you had to deal with a particularly difficult or frustrated customer. What steps did you take to resolve their issue, and what was the final outcome of that interaction?
Very complex tests before the interview it was like they needed a rocket scientist vs a representative and it was very lengthy so it was redundant and unnecessary I believe
Preguntas de entrevista [1]
Pregunta 1
Questions that did not pertain to the job whatsoever
Talked to a recruiter, said great things and I fit the role perfectly, would follow up with hiring manager. Week later, then said, not a good fit. Was sad about the lack of transparency.
