A friend works at Zillow and he recommended me for the position. A couple days after applying I was emailed about scheduling a phone interview with a recruiter. The first phone interview was easy. The recruiter was really nice and personable but also direct and to-the-point. He followed-up immediately to schedule a second phone interview with a sales manager. The second interview was much more challenging but not overly so. I think they wanted to get a sense of phone presence since the job is primarily over-the-phone. A few hours later they emailed to schedule an in-person interview at the office. They gave me a quick tour of the sales floor and office area (which seemed awesome). Then I met with three separate managers individually. They mostly asked the same questions about my current job and how I could see myself transitioning to the role at Zillow. The recruiter that I did my first interview with called a couple days later and told me I got the job after asking about how the process went. Overall the process wasn't too difficult or challenging. They're looking for people that are energetic, confident, and will fit in with their team. Do some good research on the company and be able to explain what you like about it.