Very straight forward interview process. I was an internal reference. Had an initial 30 minute discovery call with recruiter, where she then moved me on to the next step with the hiring manager. Following that call, we had a de-brief where she stated whether I move forward or not, she will keep me in the loop and update me on the process. I have sent numerous emails, called and have gotten no response. As an internal referral and someone who put time into the interview process, I found this completely unprofessional. The Interview process has completely changed my opinion on Zendesk. I would definitely recommend looking elsewhere.

Did not even make it past the screen call, due to Zendesk's policy of only hiring those who have at least a BA degree at the bare minimum. It's not uncommon to come across companies like this even in this day and age. It is just astonishing that companies would rather hire the recent graduate with no experience in sales, who ends up under-performing. Sure, some recent graduates just get it and end up doing well. However, I've worked with many individuals with all kinds of different professional work experiences from all walks of life — some with BAs/MS/MA and some without any degree. From my experience while working in the SaaS industry for the past few years, I’ve seen MANY individuals without degrees outshine the person with a MA, myself included. If it weren’t for my father battling cancer and me having to drop out of college to help out at home while working extra hard in my desired field of work, so that I could compensate for my dad’s inability to work, I would have had unlimited options of places to work who I could ennoble with my natural ability to execute the idealistic sales role. Wouldn’t you want to hire a person who embodies qualities such as resilience, grit, perseverance, and able to sacrifice for the greater good, over the recent graduate who can’t close a deal to save their life? My point is, not having a degree should be s deciding factor of whether or not a company allows this otherwise more-than-qualified candidate from pursuing their dream company or being able to work in a role they find matches their skills and expertise perfectly, especially if their work experience and history of performance is considered top tier. It’s 2020 and we are currently living in a pandemic! Celebrating diversity and inclusion regardless of the individual’s educational background should be a priority! If it weren’t for my father battling cancer and me having to drop out of college to help out at home while working extra hard in my desired field of work, so that I could compensate for my dad’s inability to work, I would have had unlimited options of places to work who I could ennoble with my natural ability to execute the idealistic sales role. Wouldn’t you want to hire a person who embodies qualities such as resilience, grit, perseverance, and able to sacrifice for the greater good, over the recent graduate who can’t close a deal to save their life? My point is, not having a degree should be s deciding factor of whether or not a company allows this otherwise more-than-qualified candidate from pursuing their dream company or being able to work in a role they find matches their skills and expertise perfectly, especially if their work experience and history of performance is considered top tier. It’s 2020! Celebrating diversity and inclusion regardless of the individual’s educational background should be a priority!