The interview process with Zendesk was quick, efficient, and thorough. One thing about the process that made me very happy was that I was updated on what would be happening and when. The people I talked to were receptive to questions and seemed more than happy to answer them. There were four interviews in total - 3 phone and 1 in person with a panel. After each of the interviews, I received information about the next steps in the process either the same day or the next day, except for after the final interview, which took a few days (as is expected -- it's the final step before a decision is made).

The initial interview after speaking to the recruiter was a 30 minute phone interview to assess my experience, Then I was invited to a 1:1 at their office with their head of HR, which was very pleasant and informal. No skills questions, just them trying to get a general feel of the candidate's personality and motivations. Then I was asked to prepare a presentation of the product/company and a short demo to the head of support in the US in a meeting conference and given a few pointers based on the 1:1 interview. I was then informed by the recruiter that I sadly wasn't selected for this position and that he would get back to me with feedback. He hasn't and the position has since then been re-advertised on their website. I re-applied, addressing their HR contact directly to re-affirm my interest in the position and request feedback. Today I received a generic short message saying that there was no suitable position available. Judging from other interview reviews, this unfortunately seems to be common practice within this company.