Applying to Zendesk was one of the most frustrating candidate experiences I’ve had. The process felt poorly coordinated, opaque, and ultimately a complete waste of time. A TA leader initially reached out to me on LinkedIn, then went silent for two weeks, later explaining she had been on leave. She asked to reconnect the following week, I shared multiple availability options, and she selected the final slot and sent a meeting invite. The evening before the scheduled conversation, the meeting was cancelled with a note saying they had progressed a few candidates to final stages and would not be moving forward with my application. For a company that positions itself as customer-centric, the candidate experience was surprisingly impersonal and disorganised. Based on this interaction alone, it raised serious concerns about internal alignment, decision-making, and how employees may be treated internally.