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      Entrevista de Technical Customer Support Associate

      14 may 2022
      Empleado anónimo
      Oferta aceptada
      Experiencia positiva
      Entrevista difícil

      Solicitud

      Acudí a una entrevista en Webflow

      Entrevista

      From application to offer was around about 6 weeks. There was a couple of weeks waiting to hear back after the initial application and first skills assessment, but after that the process moved along very quickly. They are very respectful of your time and it sounds like this process has streamlined a lot compared to some older reviews shared on here. 1. After initial application, there is a technical skills assessment that takes an hour to complete where you will write a few test emails to assess your knowledge of Webflow and a few other relevant areas (DNS, third-party integrations etc). 2. Screening interview with a member of the Talent team (General admin questions, salary expectations, outline of process etc.) 3. Interview with a Manager (Behavioral) 4. Interview with your potential Manager (Behavioral) 5. Trial shift of 2.5 hours where you meet some of your potential colleagues and then do approximately 1 hour of test tickets in a co-working session with your potential manager. 6. Interview with a Senior Manager (Behavioral) 7. Background checks/offer All in all, fairly similar to the interview process at other Tech/SaaS companies. It's certainly more thorough + intense than customer service/technical support roles in other industries, but it makes sense considering how much autonomy + trust you are given when you start the role. It's definitely worth the effort.

      Preguntas de entrevista [1]

      Pregunta 1

      The Behavioral interviews are mostly centered around you providing detailed examples of when you have exhibited Webflow's core values/behaviors, logistics questions such as your ideal working environment, and some general "get to know you" questions. These are very relaxed interviews considering how friendly they are. Technical questions in the screening interview were focused on different product areas (mostly inside the Designer) and general technical areas such as DNS setup.
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