The entire interview process was conducted remotely. First, there was a typing test, followed by a language proficiency test since the position was bilingual. Next, I was given an opportunity to demonstrate how I would handle customer support by responding to a customer email as a Shopify representative. In my case, the topic was related to domains. After that, I had a Zoom interview with an interviewer from Canada. Following this, she assigned me a task as the next step: answering a customer inquiry in the second language. This time, the question was about payments, and I answered it by referring to Shopify’s website. Upon passing this stage, I proceeded to the final interview. This time, an interviewer from the U.S. posed questions to me as a customer via live chat, and I had to respond in real time. The challenge here was to answer quickly and accurately, which was the most difficult part of the process.