it was fairly simple. you have the phone sceening, then the face to face interview, then the background check then you get the call that your hired and go over details of next training class. The training was a total of 3 months and was very basic, you take personality tests about your work style, etc. You are then put on the phones for the last 2 months to get familiar with your typical work day.

Interview process was good. You will have jus two rounds. One is written exam which includes email writing and essay writing. Once you clear it. You will have hr round.