Focused on technical competence through an interview. Personality interview may have more importance as they wanted to get a sense of ability to interact with customers, and to problem solve.

I applied online then did the pre-screen interview, the recruiter was very professional and nice but entered the zoom call 9 mins late. then they scheduled a first interview with the hiring manager, on the day of the interview which was scheduled at 10:30 am i received a cancel/rescheduling email at 10:29 am! as the interviewer got busy stuck in work!