TLDR: The process was a little messy and impersonal. I applied online, and was emailed by recruiter to schedule initial interview. They seemed to be having problems with their system, so when they emailed me back confirming a time, the email never got to my inbox (I double triple checked, and there was nothing). Luckily I followed up prior to my 'scheduled' interview time, and we were able to move forward with the initial time. We chatted on the phone for ~45 mins, pretty general questions, but it became clear the role was focus was largely on analytics vs. business/product ops knowledge. I received an email a few days later saying "we've unfortunately decided to go in another direction". Overall, it just felt a little messy and impersonal. I was surprised that a company that's core product is matching candidates with positions, had such a glitchy process when it came to their own hiring.