Solicité el puesto a través de una agencia de empleo. El proceso duró 1 semana. Acudí a una entrevista en Intuit en jul 2014
Entrevista
STAR process
Difficult customer scenario
Must have mastered the following:
• Resolved Canadian accountant’s issues pertaining T1,T2,T3,T5013, T3010 and T slips and forms
• Handled virtually any tax situation with ProFile's comprehensive set of forms and worksheets that cover both your federal and provincial needs
• Actively contributed to the knowledge base content by linking, flagging and recommending updates
• Utilized and leveraged government websites and toolkits to seek out and deliver the right answer to the customer
• Represented ProFile brand and spirit by demonstrating empathy for the customer, empowering and partnering with the customer, personalizing the experience, and provided technical assurance on tax cases
Envié una solicitud electrónica. Acudí a una entrevista en Intuit (New York, NY)
Entrevista
The interview process went well. There were 2 parts. The first was a preliminary with the recruiter. There was an overview of the position offered, requirements, and responsibility. The second was a simulation of customer interaction.
Solicité el puesto a través de una agencia de empleo. El proceso duró 2 días. Acudí a una entrevista en Intuit (Tucson, AZ) en ene 2017
Entrevista
A recruiter called me for a phone screen. This process lasted a whopping 12 minutes. The recruiter talked more than I did. She would let me answer questions but then never asked for any clarification on any of my answers. Also she seemed rushed , possibly not interested in hearing my answers. She spoke at me but not to me.
Preguntas de entrevista [1]
Pregunta 1
What would you do if a customer says our online resources do mot match what the IR has posted at their website ?
Envié una solicitud electrónica. El proceso duró 3 días. Acudí a una entrevista en Intuit
Entrevista
I applied online directly with Intuit on a Friday and was immediately sent some assessments to complete on call center/customer service/computer skills and behavior decisions. I passed them both bc I was called on Monday for a phone interview with the recruiter. She set me up an in person interview with a manager for Wens. Mostly STAR method questions. Easy going conversation on past experience and skills. No trick questions. Went over the role and expectations. I was called within a few hours and offered the position.
Preguntas de entrevista [1]
Pregunta 1
Describe a time when you had to meet a deadline.
Describe a time when you went above and beyond for a customer.