Solicité el puesto a través de un captador. El proceso duró 5 semanas. Acudí a una entrevista en IBM (Austin, TX) en abr 2019
Entrevista
Was contacted by an IBM Recruiter in March. He called me again to setup a phone screen. I was then contacted by the interviewers by email to schedule an in-person interviews for April 11, 2019 . I was told I would here something in 3 weeks but got a rejection email that day.
Preguntas de entrevista [9]
Pregunta 1
Customer Service. 1. What is good customer service.
S T A R(Situation-Task-Action-Results):1. Describe a situation when when you were able to change a process. Name the process, the Change and results.
2. Describe a time when you were able to de-escalate an irate customer.
3. Describe a time when your work procedures where change and how did you adjust to them.
4. Describe a conflict and/or disagreement with a Co-Working and it's resolution
5. How do you deal in a situation where you do not have any understanding of the issue?
What is the Internet in your own words; and ask about how do you troubleshoot blue screens. Asked if I had experience with Windows DUMP files, then asked on their location.
