Through a recruitment agent, 2 interviews, first with Director level staff, and then after with direct hiring partner. No tests or online component. Very casual experience, more just chatting through experience and industry issues currently happening, I think rapport is very important, you should think hard about whether you will naturally get along with this person as you're likely to spend a lot of time together. Lots of focus on service to clients, what they would look for, how we help, what our constraints are and where future opportunities lie