Preguntas frecuentes sobre las entrevistas de Booking.com
La duración media del proceso de contratación de los candidatos que solicitan puestos de Customer Service Executive es de 60 días, según las 1 entrevistas enviadas por los usuarios para este puesto. En comparación, la duración media del proceso de contratación en general en Booking.com es de 27 días.
Entre las etapas habituales del proceso de entrevista en Booking.com para el puesto de Customer Service Executive según 1 entrevistas en Glassdoor se incluyen las siguientes:
Test de inteligencia (CI): 20 %
Entrevista en grupo: 20 %
Entrevista telefónica: 20 %
Entrevista personal: 20 %
Presentación: 20 %
Aquí tienes los puestos más buscados para informes de entrevistas -
Envié una solicitud electrónica. El proceso duró 5 días. Acudí a una entrevista en Booking.com en dic 2016
Entrevista
First application online with language test, personality questions and two costumer situations (mock phone calls). Then phone interview. Very laid back. First explained the position and role, the person on the phone was very nice and she put me at easy. then made behavioral questions, mostly to ask your previous experience with costumers
Preguntas de entrevista [1]
Pregunta 1
Why booking, why this role, example of angry costumer, example of when you made extra effort for a costumer
Envié una solicitud electrónica. El proceso duró 2 semanas. Acudí a una entrevista en Booking.com
Entrevista
Disrespectful interview process. After passing the language test online, I was invited to an interview. When the time for the interview came, the first thing that the recruiter told me was that the position had already been filled and they wouldn't be conducting an interview, but they would take my details down for future opportunities. I had spent a great deal of time preparing for the interview and it wouldn't have been difficult for them to send an email or voicemail to let me know in advance that the position had already been filled. I found it extremely disrespectful. There is no need to be so blasé about how you treat people. I don't think they stopped for one minute to think about the time investment I had made for that interview. If that is how they treat interviewees then I would be very wary of how they treat their employees.
Preguntas de entrevista [1]
Pregunta 1
What experience I have, where I live etc - they told me it wasn't a real interview since they had already hired who they wanted.
the interview process starts with a phone interview that lasts about 30 mins, informal to get to know you but make sure to make an impression, do your research on the company. then an in person panel interview + tour of the facility. they will also give you an assignment which you have to pass, and depending on what language you speak, an assignment to make sure you're fluent as well. whole process took a pretty long time, about a month.
Preguntas de entrevista [1]
Pregunta 1
describe a conflict you've had with a coworker and how you overcame it
Envié una solicitud electrónica. Acudí a una entrevista en Booking.com (Tourcoing)
Entrevista
The interview process started with a short phone call about 30 min in order to get to know about my interest in the position and I got an invitation for the onsite interview.
The onsite interview consisted in an English assessment and an individual interview with a Manager and/or Team leader.
Preguntas de entrevista [1]
Pregunta 1
Tell us an example of a problem solving case with an angry customer.
What are the qualities needed for good customer service?