Behavioral Questions, phone screen interviews first then went into the office for multiple in-person interviews. I had three phone interviews then six in-person 1:1 interviews - they all had a script of questions to choose from. Everyone was really nice and its a great place to work, but the offer presented was just not competitive. Also the recruiting process is outsourced, it seems that AMEX went through a ton of layoffs these past few years and they now outsource their hiring/recruiting. My recruiter had never worked with the hiring manager or team and was unfamiliar with the interviewers. Also there seemed to be some miscommunication between the recruiter and hiring manger - the hiring manager would email me directly for interview times and I'd have to let the recruiter know when my interview was with certain people.

Recruiter was a rude and condescending woman. She clearly had no interest in getting to know me or have a thorough conversation with me. She asked me the basic questions like "tell me about yourself" and "what makes you a fit for this role?"