Solicité el puesto a través de un captador. El proceso duró 3 semanas. Acudí a una entrevista en American Express (Gurgaon, Haryana) en jun 2012
Entrevista
4 Round.
a. HR - 2 rounds face to face & telephonic.
Will check your basic attitude, some basic questions regarding your personal, social and professional life. Will catch your over all personality & communication skills.
b. Supervisor / SME & hiring manager
situation based test to check your decisions making skills, proper test applied maths, excel, critical thinking, prioritization of issues, team skills and handling, understanding client metrics, SLAs, KROs and what not..but related with domain.
c.
OPS Head with HR ..
Will check your know how skills, attitude, past experience, expectations, will give you a brief.
d .
Not an interview but more a welcome and salary expectations though door is there for negotiation.
Preguntas de entrevista [1]
Pregunta 1
HR 1st round.
You have a BPO back ground and this role is different as its not only about English or customer satisfaction but core knowledge about a domain.
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SME 2nd round
This lady supervisor said "impress me"
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OPS Manager 3rd round
1. How will you make that first impression with your colleague and supervisor that you are an asset.
2. What is your understanding about the top priority in this domain.
Envié una solicitud electrónica. Acudí a una entrevista en American Express (Toronto, ON) en ene 2026
Entrevista
Everyone was very professional, friendly, and had great communication during process. Questions were within expectations and they aligned with the role and position well. Two rounds for the whole process.
Acudí a una entrevista en American Express (Gurgaon, Haryana)
Entrevista
The interview process was thorough and multi-layered, focusing heavily on my resume and past professional experience. I was challenged with detailed questions on my projects, responsibilities, and decision-making approaches. In addition, I was presented with puzzles and case studies to assess my analytical thinking, problem-solving ability, and structured approach under pressure, making it both rigorous and insightful.
Preguntas de entrevista [1]
Pregunta 1
Suppose the firm discovers discrepancies in reporting where certain customer data fields are inconsistent across systems. As part of the risk team, how would you identify the root cause and ensure long-term accuracy in reporting?
Envié una solicitud electrónica. Acudí a una entrevista en American Express
Entrevista
HR first round, Associate with background and projects and one case study, Manager for technical interviews (3 SQL and 2-3 ML concepts)
Basic Behavioral, SQL Coding (JOINs), ML major concepts (overfitting, performance, etc.)
Preguntas de entrevista [1]
Pregunta 1
Write a query to select second highest transaction