Initial process regarding interview went rather quickly, within a few days I had the initial phone interview, the in-depth phone interviewer, and then an offer. So the turn around time was fairly quick.

I saw the job posting on Indeed.com and went to the American Express website to apply and this took about two hours. I receive a confirmation email and waited for a Recruiter to contact me. She contacted me one day later and asked one question, "What is your highest level of education?" And I stated I am beyond high school and a transfer student at a University here in my area and she stated my application stated a degree had been obtained but I explained this in my cover letter. I worked hard in community college to have those credits transferred and to be accepted into a University so when companies feel as though because I'm still in school that means I have a high school diploma it's very belittling. Although the job description read 4 year degree or 4 years of experience in customer service she considered me ineligible for the position.