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      Búsquedas relacionadas: Opiniones sobre American Express | Ofertas de empleos en American Express | Sueldos en American Express | Beneficios en American Express
      Entrevistas de American ExpressEntrevistas para el puesto de Merchant Services en American ExpressEntrevista de American Express


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      Entrevista de Merchant Services

      4 ene 2013
      Empleado anónimo
      Phoenix, AZ

      Otras opiniones sobre las entrevistas para el puesto de Merchant Services en American Express

      Entrevista de Merchant Services

      25 abr 2023
      Candidato de entrevista anónimo
      Gurgaon, Haryana
      Sin oferta
      Oferta aceptada
      Experiencia positiva
      Entrevista normal

      Solicitud

      Envié una solicitud electrónica. El proceso duró 1 semana. Acudí a una entrevista en American Express (Phoenix, AZ) en nov 2012

      Entrevista

      Applied online for merchant services position and got a call for a phone interview a few days later. The phone interview consisted of behavior type questions such as 'tell me a time when". I was set up an interview to meet in person before my phone interview ended. The face to face interview was very relaxed and nice. My interviewer again asked me behavior questions and gave me time to think and answer. I got a call within 2 days offering me the position.

      Preguntas de entrevista [1]

      Pregunta 1

      n/a
      Responder pregunta
      Experiencia positiva
      Entrevista fácil

      Solicitud

      Acudí a una entrevista en American Express (Gurgaon, Haryana)

      Entrevista

      Asked about my previous experience and some logical questions. Also why you want to change your profile. Grilled a bit about my job gap. We're cooperative and helpful. The the the the the the

      Preguntas de entrevista [1]

      Pregunta 1

      Why did you change companies
      Responder pregunta
      1

      Entrevista de Merchant Services

      30 oct 2015
      Empleado anónimo
      Oferta aceptada
      Experiencia positiva
      Entrevista difícil

      Solicitud

      Envié una solicitud electrónica. El proceso duró 1 semana. Acudí a una entrevista en American Express

      Entrevista

      You take an assessment online where you will complete word problems, pattern solving, basic arithmetic, simulation based, typing test etc.. It can be a little challenging. Once passed, you may be invited to complete a digital interview with HireVue. You record yourself on video and answer basic questions regarding the role you applied for. If you have come this far, you may also proceed forward in a phone interview. My phone interview was around an hour and 20 minutes. I was asked very many questions regarding my score cards and phone metrics. They are looking for specific numbers, so be prepared. I was also asked several situational questions where they are looking for a STAR based answer. If you pass the phone interview, you will be asked to interview in person with a hiring manager. The hiring manager will also go over phone metrics and situational based questions. This interview was around an hour and 40 minutes for me. Very many questions were asked regarding experience and performance. Be prepared to have that information available and have an answer for the interviewer immediately. After all is done, they will contact you if they would like to offer you a position!

      Preguntas de entrevista [7]

      Pregunta 1

      What resonates with you about American Express?
      Responder pregunta

      Pregunta 2

      Tell me about your average AHT over the month in addition to average inbound calls taken over the course of that month. Explain your scores.
      Responder pregunta

      Pregunta 3

      Explain your performance from where you started to where you are now and what sort of resources did you utilize to help you exceed in your position.
      Responder pregunta

      Pregunta 4

      Tell me a situation where a customer was initially hesitant to take your recommendations, but you were able to make them comfortable enough to listen to you.
      Responder pregunta

      Pregunta 5

      Tell me a time where you went above and beyond your normal job duties to assist a customer and what was the outcome.
      Responder pregunta

      Pregunta 6

      Why are you interested in the merchant services position?
      Responder pregunta

      Pregunta 7

      Tell me your personal accomplishments and what you're most proud of.
      Responder pregunta
      9