Initial application is through self videos supported by their site, where you answer some questions and talk about yourself. The next step is an informal meeting in which you meet other applicants. Talk about yourself to the others and the you are divided in groups where with some managers and you'll play a role play in which you have to answer the phone and help some customers with problems. Then there is a one-to-one interview with another manager and a final one very informal. The place is informal (a house) and stacked of food ;) If you pass this, you are asked to talk to someone from the San Francisco HQ who is not strictly related to the position you are applying for. To me it was more of a chat with a PR guy working in San Francisco. If you reached this point, I can say you're in ;)

I applied online, and it took about two weeks to get my first interview. The entire interview process felt casual, friendly, and honestly quite enjoyable overall. 1. Screening Interview with HR They asked about my previous experience and why I was interested in a customer experience role. There was also a Q&A session about the position itself, along with a role-play exercise based on a real customer support scenario. 2. Interview with the Hiring Manager After passing the first stage, I completed an online assessment. The hiring manager interview focused more on practical customer support situations and role-play exercises involving real-case scenarios. 3. Final Interview The final round mainly focused on core values, culture fit, and my passion for the role.