MSP Administrative Coordinator / Operations Support Role
We are looking for a highly organised, detail-driven administrative professional to support a busy Managed Service Provider environment.
This role is ideal for someone who is strong with coordination, communication, planning, follow-ups, documentation, and keeping people and processes on track. You do not need to be a technician, but you must be comfortable working around technical teams, IT systems, clients, tickets, projects, and MSP terminology.
Depending on the client environment, this role may support areas such as helpdesk coordination, service desk administration, project coordination, dispatch, reporting, client communication, scheduling, documentation, and general operational support.
About the Role
MSPs are fast-moving environments where clients, technicians, tickets, projects, emails, phone calls, systems, and deadlines all need to be carefully managed.
You will work closely with technical teams, clients, vendors, and management to help ensure that work is properly logged, scheduled, followed up, documented, and completed.
This is a role for someone who enjoys structure, communication, and organisation — and who can stay calm and professional while keeping multiple moving parts under control.
Typical Responsibilities
Depending on the specific role, responsibilities may include:
Skills and Experience
The ideal candidate should have:
Technical Awareness
You do not need to be a technical engineer, but you should be comfortable around IT language and concepts such as:
A candidate who understands this language will be able to communicate better with technicians and clients, follow up more effectively, and add far more value in an MSP environment.
Who This Role Suits
This role would suit someone who has worked as a:
What We’re Looking For
We are looking for someone who can bring order, clarity, and consistency to a busy MSP environment.
The right person will be organised, proactive, confident with communication, comfortable with technology, and able to keep clients, technicians, and tasks aligned.
This is not a purely “back-office admin” role. It requires someone who can think, communicate, follow up, document, coordinate, and help keep a technical services business running smoothly.
Please note - We will need to do extensive background check on successful candidates as we work with high-profile clients.
Pay: R25 000,00 - R35 000,00 per month
Ability to commute/relocate:
Application Question(s):
Education:
Experience:
Location:
Work Location: In person
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