Lots of words, lack of actions: opiniones de empleados con el puesto de Customer Service Team Lead en Shell

4,0
7 ene 2019
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Aprobación del CEO
Perspectiva de la empresa

Ventajas

-salary, company benefits -facilities -stability -development opportunities This can be a good place for a few years, on a long term only for those who can swallow a lot and able to deal with stress on a daily basis.

Desventajas

Complex hierarchy, therefore decisions are slow. Often people in senior management are just talking about great things but the actions are missing which not only a pain for junior and front line staff but also disables the company from being innovative and competitive. The softwares which are used, are outdated and ineffective, therefore frontline staff has to do a lot of manual work that is increasing general stress level, customers are rightfully complaining a lot. Generally one person has a workload of two or even more. Instead of investing to working solutions their mindset is to cut costs by reducing staff and "empower" people to be able to work on any subject.

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5,0
8 may 2026
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Aprobación del CEO
Perspectiva de la empresa

Ventajas

Shell is a wonderful company to work for. They truly support your continued development and many employees have been here for 20+ years. The work culture is one that provides a feeling of true psychological safety.

Desventajas

There are lots of meetings.

4,0
3 jun 2026
Recomendar
Aprobación del CEO
Perspectiva de la empresa

Ventajas

Early career engineers are given significant ownership and exposure to complex operational challenges. Strong focus on safety, technical development, and collaboration across disciplines. Opportunities to work on high-impact projects, interact with senior leadership, and contribute to decisions affecting major assets and infrastructure.

Desventajas

Workloads can be demanding, and priorities can shift quickly based on operational needs. Decision-making processes can be slow due to organizational complexity, and geographic mobility may be necessary for certain career opportunities.

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