To Ritz or not to Ritz: opiniones de empleados con el puesto de Sales Manager en Ritz-Carlton

2,0
20 ago 2008
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Aprobación del CEO
Perspectiva de la empresa

Ventajas

Amazing benefits for non management jobs. Great employee discounts on rooms/ travel! Employees are treated with respect and there is long longevity at the company. The Ritz-Carlton staff are often the best in the industry and really love where they work. This clearly emulates in their job. The hotels are truly amazing and something you could be very proud of! The benefits including health and perks are fantastic! All in all the Ritz has a long history of excellance and it a fabulous brand to represnt. If you are seasoned in your career this is a wonderful place for you!

Desventajas

Salaries are very inconsistent based on sneior leadership. There is no consistency within the company. In general the guidance teams at all the properties are also very secretive and you can not trust them... anything you tell a guidance team member will ultimately spread throughout the hotel like fire. The Ritz-Carlton is there to protect it's assets and take care of it's guests...often at the expense of management. Although you are said to be an important asset...you are not treated that way. Non management positions DO get better treatment and recognition. Salaries at the Ritz are lower than the comp set for mud management.

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5,0
20 jun 2026
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Aprobación del CEO
Perspectiva de la empresa

Ventajas

Strong emphasis on customer service excellence and professionalism. Excellent training and development programs. Opportunity to work with a respected luxury hospitality brand. Supportive team environment focused on guest satisfaction. Exposure to a diverse clientele from around the world. Clear service standards and expectations. Valuable experience in communication, problem-solving, and multitasking. Opportunities for internal advancement within hospitality and customer service roles. Employee recognition programs that celebrate outstanding service. Pride in representing a company known for high standards and exceptional guest experiences.

Desventajas

Fast-paced environment that can be stressful during peak seasons. High expectations for service and attention to detail. Heavy call volume during busy periods. Schedules may include evenings, weekends, and holidays. Staffing shortages can occasionally increase workload. Limited flexibility in procedures due to luxury brand standards. Advancement opportunities may vary by location, not department. Balancing multiple guest requests at once can be challenging.

4,0
24 jun 2026
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Aprobación del CEO
Perspectiva de la empresa

Ventajas

Support from leadership and corporate. Encouraged to do whatever needed to problem solve, which was appreciated.

Desventajas

After Covid, management became slightly disorganized and not as friendly, or helpful as before.

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