Envié una solicitud electrónica. El proceso duró 2 meses. Acudí a una entrevista en Wells Fargo (Fontana, CA)
Entrevista
Filled out an application online, received a questionnaire within 24 hours that screened my abilities. I passed that and waited about 3 weeks to receive another email stating there was finally a group interview available. Went to the group interview which was actually much easier than I thought it would be... It isn't meant to be a competition but the other people there made it easy for me to give the answers they were looking for. The group interview consisted of an intro about ourselves and 3 questions that we each answered. I heard back about 3 days later that I passed and was able to move onto an interview with a branch. Over a month later I was finally contacted by a recruiter and was told to apply to a specific branch, and I was called back about 2 days later from the branch manager to set up an interview. The interview overall was kind of awkward because she left it so open ended and really had no structure to it; I'm used to the interviewer leading the interview and it not lacking structure. I was 10 minutes early, but it took her 20 minutes after the interview was supposed to start for her to get me for the interview. She also kept talking about how she didn't have a degree but had a good position in the company (seemingly to offset the importance I held about obtaining my own degree). As soon as I left I knew that was not somewhere I wanted to work.
Preguntas de entrevista [1]
Pregunta 1
Tell me a time about when you had an angry customer and how did you handle the situation.
Envié una solicitud electrónica. Acudí a una entrevista en Wells Fargo
Entrevista
The first interview was a AI online. Second was at the branch with the manager. Very comfortable, relaxed one on one. However, instead of one week to hear final it took 3. But it sounded like the position itself was being eliminated.
Preguntas de entrevista [1]
Pregunta 1
How comfortable I would be teaching customers our new apps.
Envié una solicitud electrónica. Acudí a una entrevista en Wells Fargo (Hallandale Beach, FL)
Entrevista
Average questions ie; how to assess risk, how have you handled certain customer service situations, when to escalate something to a manager, have you ever balanced a cash drawer.... etc
Preguntas de entrevista [1]
Pregunta 1
Describe a time or situation where you had to go above and beyond to handle an upset customer
Envié una solicitud electrónica. Acudí a una entrevista en Wells Fargo (Hillsboro, OR)
Entrevista
Process was quite odd. Branch was very boring, seemed like they only had three employees. Interview consisted about 6 questions based around customer service, technologies and giving various examples. Said that performance was based on risk mitigation
Preguntas de entrevista [1]
Pregunta 1
Give an example of something that your colleague did that was unethical and what did you do about it