Envié una solicitud electrónica. El proceso duró 4 semanas. Acudí a una entrevista en Wells Fargo (Sacramento, CA) en mar 2011
Entrevista
Online assessment
Phone Interview
Group Interview
Recruiter will call you and ask if you are interested in interviewing with a specific branch, if you like the location you can go in and interview
Individual Branch Interview
Preguntas de entrevista [1]
Pregunta 1
What was one time you went out of your way to help a customer
Envié una solicitud electrónica. Acudí a una entrevista en Wells Fargo
Entrevista
The first interview was a AI online. Second was at the branch with the manager. Very comfortable, relaxed one on one. However, instead of one week to hear final it took 3. But it sounded like the position itself was being eliminated.
Preguntas de entrevista [1]
Pregunta 1
How comfortable I would be teaching customers our new apps.
Envié una solicitud electrónica. Acudí a una entrevista en Wells Fargo (Hallandale Beach, FL)
Entrevista
Average questions ie; how to assess risk, how have you handled certain customer service situations, when to escalate something to a manager, have you ever balanced a cash drawer.... etc
Preguntas de entrevista [1]
Pregunta 1
Describe a time or situation where you had to go above and beyond to handle an upset customer
Envié una solicitud electrónica. Acudí a una entrevista en Wells Fargo (Hillsboro, OR)
Entrevista
Process was quite odd. Branch was very boring, seemed like they only had three employees. Interview consisted about 6 questions based around customer service, technologies and giving various examples. Said that performance was based on risk mitigation
Preguntas de entrevista [1]
Pregunta 1
Give an example of something that your colleague did that was unethical and what did you do about it