Solicité el puesto a través de un captador. El proceso duró 3 días. Acudí a una entrevista en Wells Fargo (Birmingham, AL) en ene 2015
Entrevista
STAR Format- Two Interviewers ask scenario based questions and then write down your reply in detail and later grade it based on the STAR format. The questions were all based on customer service and sales scenarios. They want detailed answers showcasing customer service skills and also the ability to incorporate sales. If at all possible, always bring your answer around to incorporate sales somehow, either how you were able to bring up products to the customer or how your answer could lead to introducing products to the customer, etc. Remember, sales AND customer service, not one or the other.
Envié una solicitud electrónica. Acudí a una entrevista en Wells Fargo
Entrevista
The first interview was a AI online. Second was at the branch with the manager. Very comfortable, relaxed one on one. However, instead of one week to hear final it took 3. But it sounded like the position itself was being eliminated.
Preguntas de entrevista [1]
Pregunta 1
How comfortable I would be teaching customers our new apps.
Envié una solicitud electrónica. Acudí a una entrevista en Wells Fargo (Hallandale Beach, FL)
Entrevista
Average questions ie; how to assess risk, how have you handled certain customer service situations, when to escalate something to a manager, have you ever balanced a cash drawer.... etc
Preguntas de entrevista [1]
Pregunta 1
Describe a time or situation where you had to go above and beyond to handle an upset customer
Envié una solicitud electrónica. Acudí a una entrevista en Wells Fargo (Hillsboro, OR)
Entrevista
Process was quite odd. Branch was very boring, seemed like they only had three employees. Interview consisted about 6 questions based around customer service, technologies and giving various examples. Said that performance was based on risk mitigation
Preguntas de entrevista [1]
Pregunta 1
Give an example of something that your colleague did that was unethical and what did you do about it