Envié una solicitud electrónica. El proceso duró 2 semanas. Acudí a una entrevista en Wells Fargo en ago 2018
Entrevista
The interview process was pretty normal in the beginning - they have a recruiter call you for a telephone interview, if you pass a hiring manager from the branch calls to schedule an in person interview, then the recruiter calls you within a week to let you know how you did. However, it got weird after I was offered the position -- they send you multiple things to complete online, and sometimes it doesn't process correctly. Then they make you schedule fingerprinting at your local sheriffs office and the only option is for the next day. However, you don't receive the proper paperwork for 2 days to have the fingerprinting done. What didn't help is the recruiter I had stopped staying in touch - so I was unsure as to where my training would be done (is it at the branch or at a main office?). So, now I'm going into my first day shortly not knowing where to go.
Preguntas de entrevista [1]
Pregunta 1
Have you ever been in a situation that you knew was wrong, and knew you had to do something about it, but you were too afraid to do something?
Envié una solicitud electrónica. Acudí a una entrevista en Wells Fargo
Entrevista
The first interview was a AI online. Second was at the branch with the manager. Very comfortable, relaxed one on one. However, instead of one week to hear final it took 3. But it sounded like the position itself was being eliminated.
Preguntas de entrevista [1]
Pregunta 1
How comfortable I would be teaching customers our new apps.
Envié una solicitud electrónica. Acudí a una entrevista en Wells Fargo (Hallandale Beach, FL)
Entrevista
Average questions ie; how to assess risk, how have you handled certain customer service situations, when to escalate something to a manager, have you ever balanced a cash drawer.... etc
Preguntas de entrevista [1]
Pregunta 1
Describe a time or situation where you had to go above and beyond to handle an upset customer
Envié una solicitud electrónica. Acudí a una entrevista en Wells Fargo (Hillsboro, OR)
Entrevista
Process was quite odd. Branch was very boring, seemed like they only had three employees. Interview consisted about 6 questions based around customer service, technologies and giving various examples. Said that performance was based on risk mitigation
Preguntas de entrevista [1]
Pregunta 1
Give an example of something that your colleague did that was unethical and what did you do about it