Envié una solicitud electrónica. El proceso duró 3 semanas. Acudí a una entrevista en Wells Fargo (Duluth, GA) en may 2017
Entrevista
Applied online. Later that day received an email to complete assessment. The next day I received another email saying I have been chosen to complete participate in a group interview.
My group interview was today. I was accompanied by 11 other individuals. The interviewer was very relaxed and friendly. We introduced ourselves then he asked only 4 questions. We took turns answer all the questions. The interview lasted for 2 1/2 hours.
I now have to wait 7-10 days to hear if I move on to the next step, which is an interview with two branch managers.
Preguntas de entrevista [4]
Pregunta 1
What is your experience with customer service? How many years? And have you dealt with difficult customers
Envié una solicitud electrónica. Acudí a una entrevista en Wells Fargo
Entrevista
The first interview was a AI online. Second was at the branch with the manager. Very comfortable, relaxed one on one. However, instead of one week to hear final it took 3. But it sounded like the position itself was being eliminated.
Preguntas de entrevista [1]
Pregunta 1
How comfortable I would be teaching customers our new apps.
Envié una solicitud electrónica. Acudí a una entrevista en Wells Fargo (Hallandale Beach, FL)
Entrevista
Average questions ie; how to assess risk, how have you handled certain customer service situations, when to escalate something to a manager, have you ever balanced a cash drawer.... etc
Preguntas de entrevista [1]
Pregunta 1
Describe a time or situation where you had to go above and beyond to handle an upset customer
Envié una solicitud electrónica. Acudí a una entrevista en Wells Fargo (Hillsboro, OR)
Entrevista
Process was quite odd. Branch was very boring, seemed like they only had three employees. Interview consisted about 6 questions based around customer service, technologies and giving various examples. Said that performance was based on risk mitigation
Preguntas de entrevista [1]
Pregunta 1
Give an example of something that your colleague did that was unethical and what did you do about it