First you apply online with some "Disagree/Agree" type questions if successful you have a video interview where they give you questions and you record yourself with an answer, the questions themselves are not very difficult. Nice feature with the video recording is that you can hide yourself to make it less awkward, if successful move on to a in person interview. This interview has 3 parts; Part 1 is a brief product Presentation (you have time to prepare for it before the interview). Part 2 you do customer service role-play with the interviewers, where they pretend to be an unhappy customer, and you show how you would handle the situation. The final part is a standard interview with the usual questions for any interview, then they explain the role and perks. I got informed the results the next day!