Envié una solicitud electrónica. El proceso duró 4 semanas. Acudí a una entrevista en UnitedHealth Group en abr 2016
Entrevista
Applied, took two assessment tests, received an email from a recruiter asking to interview the next day. You’ll go over the job description, training, and pay. You will talk about your last three jobs and will be asked a a few behavioral questions. I was told as soon as the interview was over that I was being scheduled for a second interview for the next day. During the second interview I was interviewed two customer service supervisors, they explained the job in more detail along with shift times and pay. They asked 3 questions each one one explained the shift times again and asked if I was okay with working holidays sometimes and possibly a Saturday. I was told they were still in the interview process and they may or may not be in contact in about a week. A week and a half later I received a phone call offering me a backup position. If someone dropped or didn’t pass their background check, I would be called. If not, I would be put in the next training class. Didn’t hear anything until the morning of training a month later asking me if I was still interested. I started that same day.
Preguntas de entrevista [1]
Pregunta 1
What is your comfort level with Windows operating system and Microsoft Office?
Name a time where you had to be accurate and what was the outcome?
Why do you want to work for UnitedHealth?
Name a time when you took on a new role and why did you do it?
Have you ever been a position where you’re held to a metric?
Is UnitedHealth group a better company to work than your current or previous employer?
Three personality-traits a person should possess in this role?
What would you do if you had an irate customer and even after solving their problem they are still upset?
Name a time when a team member came to you regarding questions about how to perform the job?
Name a time when you made a mistake and how did you handle it?
The interview process was quick. During the process my recruiter was able to explain everything in great detail. It was a refreshing experience. It consisted of in person and group interviews.
Preguntas de entrevista [1]
Pregunta 1
Explain a situation where you had to assist an unhappy customer.
Once you finally get a call it’s a quick interview process. I did 2 interviews but decided to move on. Pretty standard stuff, will ask you about previous insurance and/or customer service experience. Low entry level pay.
Preguntas de entrevista [1]
Pregunta 1
General customer service experience on my resume, if I had any insurance experience
Envié una solicitud electrónica. Acudí a una entrevista en UnitedHealth Group (Port St Lucie, FL) en nov 2025
Entrevista
Interview process is different. You receive an email interview to go over the position and answer questions and you video your answers. If selected you continue on to the next interview with and find out if you got the position or not.
Preguntas de entrevista [1]
Pregunta 1
Normal interview question, introduce yourself, tell me about a time when you had to deal with an upset customer and how did you handle it? How do you handle constructive critism.