I applied for the role online using my LinkedIn account via smartrecruiters.com in mid-March 2018. I received a notification that 'someone from Ubisoft viewed your profile' early April and then received a direct reply on May 1st from on-site HR at Ubisoft CRC. A phone pre-screening was scheduled for the following day and I was asked to complete an online technical test before the call. The online test was to be completed within 50 minutes and covered various questions about Ubisoft as a company, online services, console & PC hardware and technical issues. My scheduled call was with Lula and lasted about 40 minutes. She asked about my work history, my current employment and then moved on to my skills and scenarios as a support agent. The following day I was invited for an on-site interview on May 8th with a Team Lead (Bruno) and CS Agent (Neil) which was scheduled to last approximately 90 minutes. We ended up chatting for close to 2 hours, with Bruno asking about personality traits and Neil covering technical skills. It was very easy to talk to both team members, they answered my own questions as we went and talked candidly about how things operate regarding management, expectations and life at Ubisoft. The on-site interview finished with a short written test, answering a fictitious support ticket and then reviewing a fictitious response to a support ticket for grammar and spelling errors. Before leaving I was given a tour of the offices. Within 24 hours I had received a follow-up email with a formal offer.