Envié una solicitud electrónica. El proceso duró 2 semanas. Acudí a una entrevista en USAA en may 2014
Entrevista
Phone interview was pretty basic, then in person interview with mostly situational questions and a chance to go over questions you may have. Two managers interviewed me as well as the rest of the people in my training group.
Envié una solicitud electrónica. El proceso duró 6 semanas. Acudí a una entrevista en USAA (Addison, TX) en oct 2016
Entrevista
Applied Online. Once I was accepted to the next process I was contacted through e-mail. Took an online testing that was a few parts; questions about personality, questions about numbers and filing, and then a simulated online call center. It was more than I expected, but manageable if you've worked in a call center type environment before. After that I did a over the phone interview, mostly situation questions looking for a resolution in certain circumstances. A week later I was schedule for an in person interview with two hiring managers. Same type of questions about issues and how you resolved them or up sold a person. Signed a contingency offer, and waiting for my background check and drug test to clear so I can get a finalized offer. From application to where I'm at it took over a month. Two weeks after the in person interview before I got an offer.
Preguntas de entrevista [1]
Pregunta 1
Tell me about a time when you up sold a customer who didn't want to buy anything or wasn't happy. How did you handle a upset customer, and what did you do? Why do you want to work here?
Envié una solicitud electrónica. El proceso duró 5 semanas. Acudí a una entrevista en USAA (Colorado Springs, CO) en sept 2014
Entrevista
I applied online and completed a personality test and a mock sales call to see how fast I could type and if I was able to problem solve customer complaints and up sell products. The I had a phone screen, and finally an in person interview with 2 people.
