Envié una solicitud electrónica. El proceso duró 5 semanas. Acudí a una entrevista en USAA (Colorado Springs, CO) en sept 2014
Entrevista
I applied online and completed a personality test and a mock sales call to see how fast I could type and if I was able to problem solve customer complaints and up sell products. The I had a phone screen, and finally an in person interview with 2 people.
Envié una solicitud electrónica. El proceso duró 6 semanas. Acudí a una entrevista en USAA (Addison, TX) en oct 2016
Entrevista
Applied Online. Once I was accepted to the next process I was contacted through e-mail. Took an online testing that was a few parts; questions about personality, questions about numbers and filing, and then a simulated online call center. It was more than I expected, but manageable if you've worked in a call center type environment before. After that I did a over the phone interview, mostly situation questions looking for a resolution in certain circumstances. A week later I was schedule for an in person interview with two hiring managers. Same type of questions about issues and how you resolved them or up sold a person. Signed a contingency offer, and waiting for my background check and drug test to clear so I can get a finalized offer. From application to where I'm at it took over a month. Two weeks after the in person interview before I got an offer.
Preguntas de entrevista [1]
Pregunta 1
Tell me about a time when you up sold a customer who didn't want to buy anything or wasn't happy. How did you handle a upset customer, and what did you do? Why do you want to work here?
Envié una solicitud electrónica. El proceso duró 2 semanas. Acudí a una entrevista en USAA en may 2014
Entrevista
Phone interview was pretty basic, then in person interview with mostly situational questions and a chance to go over questions you may have. Two managers interviewed me as well as the rest of the people in my training group.
