First, you take a brief online personality test before the initial call. During the phone interview, my recruiter was disinterested and unresponsive. She was clearly distracted, didn't notice when I had finished answering, and I could hear her dogs barking in the background. To my surprise, I progressed to the in-person interview. It was a little odd because it was held in a Barnes & Noble cafe, even though their corporate headquarters were reasonably close by, but the interviewing manager was very nice and professional.
After that, there was a Gallup Behavioral Interview via phone, again with the recruiter, where you have 30 minutes to answer 60 situational questions. The questions are designed to force you to answer quickly, without over thinking. You are told that if you do not answer all 60 questions within the time frame, a separate call will need to be scheduled to complete the remaining questions. The process was very cold and clinical.
After that, it was three weeks of complete silence, despite following up with the recruiter who had estimated a one week turn around. When I finally got the email that they had "identified another candidate," the recruiter said to let her know if I had any questions. She never answered that email either. It is supposed to be a very nice company to work for once you are on the inside but I was completely turned off by the hiring process. If an offer had been made, it would have been very difficult to regain the initial excitement I had had at the outset.