It is situational questions mostly. The first step is to pass the assessment then you get to be invited for the interview. After the assesment they can give you more assessment before you get to be invited to the interview.
Preguntas de entrevista [1]
Pregunta 1
Tell us how you handled a situation where you were with the angry customer.
Acudí a una entrevista en Standard Bank Group (Johannesburg)
Entrevista
It was easy going,made you feel comfortable.The process is a lil long cause they have to do a background check,so you need to be patient.Make sure you wear formal even on Zoom
It was a group interview and afterwards it was a one on one. Questions about work experience and the product knowledge. It was pretty easy really that was in 2023 i don't know about now the kind of interview questions they do. Universal banker is in the call centre the one i was interviewed for
Preguntas de entrevista [1]
Pregunta 1
They asked about the products that are accessible on the banking app
Envié una solicitud electrónica. El proceso duró 2 meses. Acudí a una entrevista en Standard Bank Group (Johannesburg) en abr 2025
Entrevista
30 minute interview with a panel of two people , questions were general and required knowledge of standard bank as a company. Questions also asked were related to customer service . based on the star interview method
Preguntas de entrevista [1]
Pregunta 1
Tell me about yourself?
How would you deal with a frustrated customer?
