I was contacted by a recruiter who did a video Skype interview with me; she then set up an interview at the local branch with the branch manager. I was contacted the same day with an offer!

The interview process was smooth, well-structured, and moved quickly. It began with an initial screening interview with the recruiter, who asked about my customer service background, communication skills, and interest in the role. The conversation was friendly and focused on getting to know my experience and work style. The second interview was with the Branch Manager. This interview focused mostly on industry knowledge, such as understanding rental operations, sales approaches, handling customer needs, and familiarity with similar work environments. The Branch Manager also shared more details about the day-to-day responsibilities at the branch. The third and final interview was a virtual meeting with the General Manager. This conversation centered on overall fit, professionalism, and customer service philosophy. The GM asked about my strengths, work ethic, and how I deliver exceptional customer experiences. Throughout the process, communication was clear and timely, and the entire team was professional and welcoming. Overall, it was a positive and efficient interview experience.