Preguntas de entrevista de Shell Energy Retail | Glassdoor.es

Preguntas de entrevista de Shell Energy Retail

Entrevistas en Shell Energy Retail

41 Opiniones sobre entrevistas

Experiencia

Experiencia
69%
7%
24%

Entrevista conseguida

Entrevista conseguida
73%
15%
10%
2

Dificultad

2,8
Normal

Dificultad

Difícil
Normal
Fácil
  1. Útil (1)  

    Oferta aceptada
    Experiencia positiva
    Entrevista difícil

    Solicitud

    Envié una solicitud electrónica. El proceso duró Más de 4 meses. Acudí a una entrevista en Shell Energy Retail en julio de 2020.

    Entrevista

    The interview itself was conducted over a 2 day period, entirely online (due to COVID-19) which went as follows:
    Pre-interview
    Opening evening with the managers, other candidates and a representative from the open university.
    Day 1
    3 aptitude tests (which narrowed down candidates) and a short presentation in front of all interviewees and managers (related to a hobby, interest or activity).
    Day 2
    A team exercise (with three interviewees and 3 interviewers) and a final, 45 minute individual interview with 2 interviewers. The interview was conducted with a uniform set of questions in order to compare all candidates fairly.

    The interview was well structured with specific time-slots throughout the days given to you prior to the interviews, the process itself, despite being very competitive, had a relaxed atmosphere; you are given the opportunity to ask questions, speak to other interviewees and managers informally (by joining the calls early), the questions were not designed to be necessarily too difficult or technical, and the managers/interviewers ease you into the interviews very well.

    Preguntas de entrevista


  2.  

    Entrevista para Inbound Customer Service Advisor

    Candidato de entrevista anónimo en Coventry, Inglaterra (Reino Unido)
    Sin oferta
    Experiencia neutra
    Entrevista fácil

    Solicitud

    Envié una solicitud electrónica. El proceso duró 1 día. Acudí a una entrevista en Shell Energy Retail (Coventry, Inglaterra (Reino Unido)) en abril de 2020.

    Entrevista

    The telephone interview process was smooth.
    But the virtual part was good to the point of the phone call test which to my ability, i handled quite well but was later told it was the only part i did not get right.

    Preguntas de entrevista

    • How would you address a complain from a customer about the broadband not coming up and he needed it fixed for a meeting he has for 11am? Role Play   1 respuesta
  3. Útil (2)  

    Entrevista para Customer Experience Agent

    Empleado anónimo en Cove, Inglaterra (Reino Unido)
    Oferta aceptada
    Experiencia positiva
    Entrevista fácil

    Solicitud

    Envié una solicitud electrónica. Acudí a una entrevista en Shell Energy Retail (Cove, Inglaterra (Reino Unido)) en marzo de 2020.

    Entrevista

    There was a group session explaining the interview process. I would describe the Interview process as a journey by you demonstrating your skill set in a given scenario.. Finally a 1-2-1 interview with a Manager asking supplementary questions.

    Preguntas de entrevista

    • How would improve customer journey within prepayment metering?   1 respuesta

  4. Útil (1)  

    Entrevista para Customer Experience Maker

    Candidato de entrevista anónimo en Coventry, Inglaterra (Reino Unido)
    Sin oferta
    Experiencia negativa
    Entrevista normal

    Solicitud

    Envié una solicitud electrónica. El proceso duró 3 días. Acudí a una entrevista en Shell Energy Retail (Coventry, Inglaterra (Reino Unido)) en enero de 2020.

    Entrevista

    I applied, had a 20 min phone interview with a recruiter named Kim who was in the biggest rush ever. She was talking really fast and I could barely hear her since it was noisy in her office. I had to keep asking to repeat the questions which made the conversation awkward at some point. There was no empathy whatsoever, I felt she just wanted to do it as fast as possible and interview the next person. She couldn’t even tell me straight away I wasn’t invited for the next interview in the office but instead she sent an email five minutes later. Tone of her voice made me feel more nervous than I was. Felt like I was being interview by the police or something.

    Preguntas de entrevista


  5.  

    Entrevista para Customer First Adviser

    Empleado anónimo en Coventry, Inglaterra (Reino Unido)
    Oferta aceptada
    Experiencia positiva
    Entrevista normal

    Solicitud

    Envié una solicitud electrónica. El proceso duró 3 días. Acudí a una entrevista en Shell Energy Retail (Coventry, Inglaterra (Reino Unido)) en enero de 2020.

    Entrevista

    I applied online, followed by a phone interview, then an assessment, this was very relaxed. If you're successful you're then offered a job. The whole process flew by

    Preguntas de entrevista


  6.  

    Entrevista para Marketing

    Candidato de entrevista anónimo en Londres, Inglaterra (Reino Unido)
    Sin oferta
    Experiencia neutra
    Entrevista normal

    Solicitud

    Envié una solicitud electrónica. El proceso duró 3 semanas. Acudí a una entrevista en Shell Energy Retail (Londres, Inglaterra (Reino Unido)).

    Entrevista

    Screener interview with recruiter, 1 hour telephone interviews, 2 face to face interviews. It was quite strange that there were so many stages and then I did not get offered the role based on industry experience (something covered in the initial screener interview).

    Preguntas de entrevista

    • What is your understanding of Shell Energy? Talk me through your previous experience. Have you had experience of <enter examples of responsibilities from the job description>?   Responder pregunta

  7.  

    Entrevista para Senior Software Engineer

    Empleado anónimo en Coventry, Inglaterra (Reino Unido)
    Oferta aceptada
    Experiencia positiva
    Entrevista fácil

    Solicitud

    Solicité el puesto a través de la recomendación de un empleado. El proceso duró una semana. Acudí a una entrevista en Shell Energy Retail (Coventry, Inglaterra (Reino Unido)) en septiembre de 2019.

    Entrevista

    It was a simple, quick and effective process. Asked to complete a developer competency based test e.g. connect to a API and render some data on a page using the latest web technologies.

    Preguntas de entrevista

  8.  

    Entrevista para Hub Manager

    Empleado anónimo en Coventry, Inglaterra (Reino Unido)
    Oferta aceptada
    Experiencia positiva
    Entrevista difícil

    Solicitud

    Envié una solicitud electrónica. Acudí a una entrevista en Shell Energy Retail (Coventry, Inglaterra (Reino Unido)) en septiembre de 2019.

    Entrevista

    It was the application submitted online based on my capability framework and then interview - which was based on competencies - well organized. It was HR representative and head of customer services leading it. 1,5h, well paced.

    Preguntas de entrevista


  9. Útil (1)  

    Entrevista para Customer Service Advisor

    Empleado anónimo en Coventry, Inglaterra (Reino Unido)
    Oferta aceptada
    Experiencia positiva
    Entrevista fácil

    Solicitud

    Envié una solicitud electrónica. El proceso duró 2 días. Acudí a una entrevista en Shell Energy Retail (Coventry, Inglaterra (Reino Unido)).

    Entrevista

    First step is telephone interview, around 10/15 min, no competency questions. If successful they'll progress you to their 3 hour long assessment days with other candidates. There are 3 sections to the assent day; company overview, role play, they will also provide you with customer scenarios that you have to provide the best solution to.

    Preguntas de entrevista


  10. Útil (2)  

    Entrevista para Marketing

    Candidato de entrevista anónimo en Londres, Inglaterra (Reino Unido)
    Sin oferta
    Experiencia negativa
    Entrevista normal

    Solicitud

    Envié una solicitud electrónica. El proceso duró Más de 1 semana. Acudí a una entrevista en Shell Energy Retail (Londres, Inglaterra (Reino Unido)) en abril de 2019.

    Entrevista

    Lifeless. Interviewer didn't care about what was said, was dull, boring and uninterested.

    It seriously felt as if I was trying to get blood out of a stone at times.

    Don't even waste your time.

    Preguntas de entrevista


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