I applied for the position online and was contacted a few days later via email to schedule an interview for the following week. I met with the Branch Manager and the Assistant Branch Manager who asked me a series of questions based on my experience in customer service. They were both very welcoming and inviting, reminding me that not only were they interviewing me for the position but I was interviewing them to make sure I was a right fit for the company. The interview lasted about an hour total. They told me they would get back to me within a week but within two hours after the interview I was sent an offer for the position from HR.

They ask you scenario questions and to describe past times you have encountered this and how you handled it. Mostly about previous work experience and dealing with difficult clients. It was quite a few questions.