First had a phone interview that went on to become an interview with a group of about 10-20 other applicants. On that same day we kept on doing rounds to see who would be hired and the following days I got an offer on the phone.

A few hours after applying for the position, I received an invite for a HireVue assessment where they asked you to complete within 24 hours - one essay scenario question, two multiple choices and two ranking questions regarding your shift preference and pay. A couple of days after that, I received an email inviting me to attend an interview at the San Antonio HQ. Was also provided a study guide as to what questions would be asked, and to read up on basic knowledge about the company. There were 18 candidates altogether on the interview day, which was scheduled between 8:30am - 11:30am. They mentioned that there were only 6 available positions. The first round of interviews, we were all called out of the room by a Team Leader, who asked a few basic questions. Then after everyone had been interviewed, they picked 12 candidates to move to the next round. Next round of interview was with the Managers. Some simple questions on handling customer issues and experience.