Phone Screening, video-recorded responses to questions, then a 1:1 interview with a team manager. It is best to review the STAR method (watch some Youtube videos) and think of specific scenarios to speak about. You can listen to the question, then click to proceed onto recording your video interview, but you can only re-record 1 time, and you cannot go back to choose your first video response if you do. Be well prepared, and put your best customer service foot forward!

Very smooth so far in the second round waiting for my second interview , very hard process if you’re not comfortable talking to yourself honestly but it’s about 8 questions. I stoped jnbetween to give myself a breather in between questions